"Lost", Part III

See Part I and Part II for backstory

On Friday we returned to Addis Ababa, still with no word from Baggage Services at Bole Airport. Our assistant K had called everyday and was told there was no new information but there was always the (rare) possibility that the bag could arrive on the next flight in. Luckily I had brought most of the essentials and J had taken to wearing my undershirts when we were in our room, so her new clothes were still relatively fresh.
Saturday evening my coworker M was headed back to Japan so we accompanied him to the airport. After bidding him adieu, we headed over to the baggage claim where there was a desk for delayed luggage. We spoke to a well-mannered young guy about what was being done to find the luggage since nothing had turned up yet. He told us that the file J created on Wednesday when she arrived was being used to search a global network, and he had no doubt the bag would eventually be found. He also suggested that since the bag had been delayed for more than 3 days that we fill out a report of the contents of the luggage. We realized that we really needed to get online and look up more information on how this whole search operation worked and what our rights were, so before giving them any more information we decided to go over to talk to an Emirates representative to see if there was anything they could do.
We didn't know where the Emirates office was so we just went to check-in, where we said hello to M again since he was still waiting in line. Nevertheless, we found a few Emirates service assistants that looked like they had some time on their hands anyway; two girls and three guys, trying to spray each other with a big ol' bottle of duty free perfume--luckily one of them was more interested in doing his job and came over to assist us. After pressing upon him the stresses of being abroad with no luggage, he radioed his office and informed us that since a flight was leaving in an hour, all staff were out of the upstairs office for the next hour; however, he assured us that we would be able to claim an "incidental compensation" because the bag was delayed for more than 3 days. Somewhat reassured that we were not simply being swept under the carpet, and since we'd already been at the airport for nearly 45 minutes, we decided to come back the next day and just fill out the baggage contents report back at Baggage Services.
That evening I searched Emirates and Malaysia Airlines' homepages for information on delayed luggage and found some documents in legal-speak about our rights (with lots of references to the Montreal and Warsaw Conventions; Wha?!), but also found an online search engine for luggage provided by the carriers. We entered her case number and last name and her file came up, showing her flight information, the type of bag, and so forth. We also saw they had entered the contents we reported and were feeling a bit better informed at least, but then I noticed that the luggage color they had listed was wrong; it was beige and brown, not black. However, it was late and there was little we could do then and there, so I bookmarked the page so I could print it out at the office on Monday if need be.