"LOST", Part IV

See Part I, II and III for backstory. We are entering the final stretch!

On Monday morning I printed out the online case file created for J. Looking it over on paper, I realized that there were a number of mistakes that could be preventing the location of the bag; not only had they mistaken the color of the luggage, the flight call letters were for the wrong airline--Ethiopia (ET) instead of Emirates (EK), and the last two numbers for the luggage tag were wrong. So we headed over to the airport and showed the mistakes to Baggage Services. They updated the case file and said it would take two or three hours for the system to complete the new search.
Next we headed up to the Emirates "upstairs office", where a very nice guy named Amir told us to take a seat, listened to the details of the case, and wasted no time in trying to do everything he could to remedy the whole debacle. First thing he did was to issue the "incidentals compensation" which J was owed since she was a passenger away from her home address and her luggage was delayed for over 3 days. Then he emailed the Emirates offices in Dubai and Kuala Lumpur directly with the correct information so they could also conduct the search internally. I was also pleased when Amir agreed with me that Baggage Services had completely botched the job and he took special note of the name Zeb written on the bottom of J's claim document.
Since Amir was on the case and J now had some cash in her pocket, we decided to spend the rest of the afternoon at the shopping center. Amir promised to call me that evening to confirm the reply from the other Emirates offices, and would continue to contact me by telephone with any new information or at regular intervals, whichever came first; this guy had obviously aced his hospitality test in Airline school. As we exited the upstairs office, I looked ahead and saw a half-dozen window washers hanging from the rafters with squeegees in hand. "Ah, I think I see a future job for Zeb!" I announced, and we had a laugh.
15 minutes later we were at Friendship Shopping Center and J was checking out some new tops and trying on a pair of jeans. Next we hit a shop for J to buy face wash and face lotion, which she had been sorely missing. Lastly, we stopped at the grocery store on the basement level and picked up a few things to cook at home since our hotel room has a modest kitchenette. Feeling hopeful, we headed back to the hotel and awaited news from Amir.